Payment & Security

AURLEVIAN™ · CHECKOUT INFORMATION

Payment & Security

This page explains how available payment methods, order totals, transaction authorization, and checkout security are handled when you place an order through aurlevian.com.

SECURE CHECKOUT

Protected through Shopify and applicable payment providers

ORDER TOTAL

Your complete order total is displayed before payment

PAYMENT OPTIONS

Available payment methods appear during checkout


SECTION 01

Payment Methods

The payment methods currently available for your purchase are displayed during checkout. Available options may vary depending on your location, currency, device, order details, and the payment services enabled when your order is placed.

Please select one of the available payment methods shown at checkout and follow the instructions to complete your purchase.


SECTION 02

Payment
Authorization &
Verification

Orders may be subject to transaction authorization, identity verification, and payment security checks before they are accepted or fulfilled.

A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on your account.

These decisions and authorization periods are controlled by the applicable financial institution or payment service provider.


SECTION 03

Checkout
Security

Checkout is processed through Shopify together with applicable payment providers using technical and organizational security measures designed to protect transaction information.

aurlevian™ does not store complete credit card or debit card numbers on its own servers. Payment information is handled by Shopify and applicable payment service providers involved in processing your transaction.

Security reminder:

aurlevian™ will never ask you to provide your complete credit card number, debit card number, security code, or online banking password by email.

SECTION 04

Prices &
Final Order
Total

Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and your final order total.

Prices displayed on aurlevian.com are shown in the available currency during checkout unless another currency is clearly indicated.

Please review your products, quantities, shipping information, discounts, and final total carefully before completing payment.


SECTION 05

Financial-
Institution
Charges

Your bank, card issuer, or payment provider may separately impose foreign-exchange, international transaction, currency-conversion, or other financial-institution fees.

These charges are determined and collected by the applicable financial institution or payment provider and are not charged or controlled by aurlevian™.


SECTION 06

Discount Codes &
Promotions

Valid promotional or discount codes should generally be entered before checkout is completed. Please confirm that the applicable discount is reflected in your order total before submitting payment.

Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, usage limits, availability, or other conditions presented with the applicable offer.


SECTION 07

Declined,
Pending, or
Duplicate Charges

If a payment is declined, please verify your billing information and contact your bank or payment provider if necessary.

A pending amount may be a temporary authorization rather than a completed charge.

If you believe you were charged more than once for the same order, contact us with your order number and relevant transaction details.

Do not send complete card or banking credentials by email.


SECTION 08

Order
Confirmation

After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder and confirm that the email address entered at checkout was correct.

You may also contact customer support for assistance.


SECTION 09

Payment
Questions

If you believe a payment was charged incorrectly or you have a question about checkout, email:

service@aurlevian.com

Please include your order number where available, along with a clear description of the issue.

For your security, do not include complete credit card or banking information in your email.

Need help with a payment?

Contact aurlevian™ customer support with your order number or a clear description of your payment question. We aim to respond within 1–2 business days. Customer service is available daily from 8:00 AM to 10:00 PM.

Email Customer Support
COMPANY DETAILS

Business Information

aurlevian™

BRAND NAME
aurlevian™
LEGAL COMPANY NAME
Shenzhen Zhixu New Energy Vehicle Co., Ltd.
UNIFIED SOCIAL CREDIT CODE
91440300MAEGQNWM5E
 REPRESENTATIVE
Lin Yuepeng
BUSINESS TYPE
Wholly Owned Limited Liability Company
REGISTERED ADDRESS
Room 1003, Dormitory Building, Shajing Wenbo Museum, Intersection of Shangxing Road and Chuangxin Road, Shangxing Community, Shaqi Community, Xinqiao Subdistrict, Bao'an District, Shenzhen, Guangdong, China
CUSTOMER SUPPORT EMAIL
service@aurlevian.com
CUSTOMER SUPPORT PHONE
+86 158 6357 7988
CUSTOMER SERVICE HOURS
8:00 AM – 10:00 PM