Frequently Asked
Questions
Find helpful information about aurlevian™ miniature houses, model building kits, creative supplies, orders, shipping, returns, refunds, and customer support.
Who operates aurlevian™?
aurlevian™ is operated by Shenzhen Zhixu New Energy Vehicle Co., Ltd., providing customers worldwide with carefully designed miniature creations and crafting products.
What does aurlevian™ sell?
aurlevian™ specializes in miniature houses, model building kits, creative craft essentials, and products designed for collectors and creative hobbyists.
Are miniature projects suitable for beginners?
Yes. Our collections include creative experiences suitable for different skill levels. Beginners can enjoy the process while experienced creators can explore detailed miniature craftsmanship.
Will my finished model look exactly like the photos?
Finished creations may have slight differences depending on assembly methods, personal decoration choices, and creative interpretation. Each completed piece becomes unique.
Are small variations considered defects?
Because miniature creations involve detailed craftsmanship, slight variations in color, texture, assembly, and finishing may occur. These differences are part of the handmade character and are not necessarily considered defects.
How does the creative process work?
Our creative process begins with inspiration, design planning, material selection, and detailed construction. Each miniature project is created to combine visual beauty with an enjoyable building experience.
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays or promotional periods, processing may require additional time.
How long does delivery take?
Estimated delivery times depend on destination and shipping method. Tracking information will be provided once your order has been dispatched.
How can I track my order?
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Where are orders shipped from?
Orders may be fulfilled from available inventory locations depending on product availability and destination. The shipping origin may vary from our registered business address.
What if my tracking information is not updating?
Tracking updates may take some time after shipment. If your tracking information has not changed for an extended period, please contact our support team with your order number.
Can I change or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Changes cannot always be guaranteed once an order has entered processing or shipment preparation.
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return & Refund Policy.
How do I request a return?
Email service@aurlevian.com with your order number, the item you wish to return, the reason for the return, and any relevant photos when appropriate.
Where should I send my return?
Please do not automatically send merchandise to our registered business address. After approval, our customer-support team will provide the correct return destination and instructions.
Who pays return shipping?
Customers are generally responsible for return shipping costs unless the return is caused by an error attributable to us.
How long does a refund take?
After an approved return has been received and inspected, eligible refunds are usually processed within 5–10 business days.
What if my item arrives damaged or incorrect?
Please contact us with your order number and relevant photos. After review, we will provide an appropriate solution such as replacement, refund, or other assistance when applicable.
Still need help?
Contact aurlevian™ customer support with your order number or a clear description of your question. Our team aims to respond within 1–2 business days. Customer service is available daily from 8:00 AM to 10:00 PM.
Contact Customer Support